WIHARJA, E. L.; ABUBAKAR, H.; SURIANI, S. ANTESEDEN KUALITAS LAYANAN TERHADAP LOYALITAS MELALUI KEPUASAN PELANGGAN PADA BPJS KETENAGAKERJAAN MALUKU. Indonesian Journal of Business and Management, [S. l.], v. 7, n. 2, p. 382–386, 2025. DOI: 10.35965/jbm.v7i2.5170. Disponível em: https://journal.unibos.ac.id/jbm/article/view/5170. Acesso em: 6 dec. 2025.