SAFIRA, T.; SALEH, M. Y.; REMMANG, H. PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN PADA PT PELABUHAN INDONESIA IV (Persero) CABANG AMBON. Indonesian Journal of Business and Management, [S. l.], v. 3, n. 1, p. 66–70, 2020. DOI: 10.35965/jbm.v3i1.593. Disponível em: https://journal.unibos.ac.id/jbm/article/view/593. Acesso em: 3 dec. 2023.