Basri, Rifda, Miah Said, and Muh. Kafrawi Yunus. “PENGARUH KEPUASAN PELANGGAN DAN KUALITAS PELAYANAN TERHADAP KINERJA PERUSAHAAN PADA PT PLN (PERSERO) ULP MATTIROTASI”. Indonesian Journal of Business and Management 7, no. 1 (December 31, 2024): 95–100. Accessed April 18, 2025. https://journal.unibos.ac.id/jbm/article/view/5241.