PENERAPAN PRINSIP PELAYANAN PADA KANTOR BADAN KEPEGAWAIAN DAN PEMBERDAYAAN SUMBER DAYA MANUSIA KABUPATEN MAJENE

Abstract

Tujuan penelitian ini adalah untuk menganalisis dan mengetahui serta menganalisis faktor-faktor penghambat yang dihadapi dalam pelayanan publik pada Kantor Badan Kepegawaian dan Pemberdayaan Sumber Daya Manusia, Kabupaten Majene. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriftif, dengan informan kunci, Kepala BKPSDM Kabupaten Majene, Sekertaris BKPSDM Kabupaten Majene, Kepala Bidang BKPSDM Kabupaten Majene, Kasubag. & Kasubid BKPSDM Kabupaten Majene berjumlah 4 orang, Pegawai BKPSDM Kabupaten Majene berjumlah 4 orang, Pega-wai lain /Pegawai diluar BKPSDM Kabupaten Majene berjumlah 5 orang. Hasil penelitian ini menunjukkan bahwa Kinerja pelayanan pegawai di Badan Kepegawaian dan Pemberdayaan Sumber daya Manusia Kabupaten Majene tergolong dengan indi-kator, responsivitas pegawai atau kemampuan untuk mengetahui dan memahaimi kebutuhan maupun keinginan masyarakat dikategorikan baik, responsibiltas pegawai yang bertanggung jawab dalam melaksanakan tugas, dan akuntabilitas pegawai dalam melaksanakan tugas. Hambatan-hambatan yang dihadapi dalam pelayanan publik oleh pegawai pada Kantor Badan Kepegawaian dan Pemberdayaan Sumber Daya Manusia Kabupaten Majene terdiri atas dua faktor yakni faktor internal berupa sarana dan prasarana sedangkan faktor eksternal berupa keterbatasan anggaran.

The purpose of this study was to analyze and find out and analyze the inhibiting factors encountered in public services at the Office of Personnel and Empowerment of Human Resources, Majene Regency. This study used a qualitative method with a descriptive approach, with key informants, Head of BKPSDM Majene Regency, Secretary of BKPSDM Majene Regency, Head of BKPSDM Majene Regency, Kasubag & Head of BKPSDM Majene Regency totaling 4 person, Employees of BKPSDM Majene Regency totaling 4 person, Other employees / Employees outside BKPSDM Regency Majene numbered 5 person. The results of this study indicate that the performance of employee services in the Employment and Empowerment Agency of Majene Regency is classified as indicators, responsiveness of employees or the ability to know and understand the needs and desires of the community categorized as good, responsiveness of employees who are responsible for carrying out their duties, and accountability of employees in carry out the task. The obstacles faced in public services by employees at the Office of the Staffing and Empowerment of Human Resources Majene Regency consists of two factors, namely internal factors in the form of facilities and infrastructure while external factors in the form of budget limitations.